Find answers to common questions about our courier and tracking services
Everything you need to know about our services
To track your shipment, visit our tracking page and enter your unique tracking number. You'll receive real-time updates on your package's location and estimated delivery time. The tracking number can be found in your confirmation email or receipt.
Your tracking number is provided in multiple places: the confirmation email sent when your shipment is dispatched, on your shipping receipt, and in your account dashboard if you've registered. The tracking number typically consists of letters and numbers (e.g., TRK123456789).
Our tracking system updates in real-time as your package moves through our network. Updates occur at each checkpoint, scanning point, and major transit location. Typically, you'll see updates every few hours during active transit, though timing may vary based on the route and service type.
Common tracking statuses:
First, double-check that you've entered the tracking number correctly (no spaces or extra characters). If your shipment was just dispatched, it may take a few hours for the tracking information to appear in our system. If the issue persists after 24 hours, please contact our support team with your order details.
We offer a comprehensive range of shipping services to meet your needs:
Visit our services page for detailed information.
We provide worldwide shipping services to over 200 countries and territories. Our extensive global network ensures reliable delivery to major cities and remote locations alike. For specific country availability and delivery times, please use our quote request form or contact our team.
Prohibited items include:
For a complete list and specific restrictions, please contact our support team.
Proper packaging ensures safe delivery:
We also offer professional packaging services at our locations.
Shipping costs are based on several factors:
Get an instant quote using our quote calculator.
We accept multiple payment methods:
Yes, we offer comprehensive insurance coverage for your shipments. Basic coverage is included with all shipments, and additional insurance is available for high-value items. Insurance rates are typically 1-3% of the declared value. We recommend insuring valuable or fragile items for complete peace of mind.
Our money-back guarantee applies to express services if delivery exceeds the guaranteed timeframe. Standard services have estimated delivery windows and are subject to our refund policy. Claims must be submitted within 14 days of the original delivery date. Contact our support team to initiate a refund request.
No, you can use our services as a guest. However, creating an account offers benefits like shipment history, saved addresses, faster checkout, exclusive discounts, and easier tracking management. Registration is free and takes just a few minutes.
Click "Forgot Password" on the login page, enter your registered email address, and we'll send you a password reset link. Follow the link to create a new password. If you don't receive the email within a few minutes, check your spam folder or contact support for assistance.
Absolutely. We use industry-standard SSL encryption to protect your data during transmission. Your personal information is stored securely and never shared with third parties without your consent. We comply with all international data protection regulations including GDPR and CCPA.
Yes, you can request account deletion at any time. Log into your account, go to Settings > Privacy, and select "Delete Account." Note that this action is permanent and will remove all your data, shipment history, and saved information. Active shipments must be completed before account deletion.
Our dedicated support team is available 24/7 to assist you with any inquiries
