Terms & Conditions

2.1 Service Types

We provide the following services:

• Air Freight Services: Express and standard international air shipping
• Sea Transport: Cost-effective ocean freight for large shipments
• Road Freight: Domestic and regional ground transportation
• Warehouse Storage: Secure storage and inventory management
• Real-Time Tracking: 24/7 shipment monitoring and updates

2.2 Service Availability

Services are subject to availability and may vary by location. We reserve the right to refuse service or limit quantities at our sole discretion. Not all services are available in all areas or for all types of goods.

2.3 Prohibited Items

The following items are strictly prohibited from shipment: hazardous materials, explosives, illegal substances, weapons, counterfeit goods, perishable items (unless otherwise approved), and any items prohibited by international, federal, or local laws.

3.1 Delivery Times

Estimated delivery times are provided as guidance only and are not guaranteed unless explicitly stated for express services. Delivery times may be affected by customs clearance, weather conditions, remote locations, and other factors beyond our control.

3.2 Packaging Requirements

Customers are responsible for proper packaging to protect shipments during transit. We recommend:

• • Using sturdy boxes appropriate for item weight and size
• • Adequate cushioning and padding materials
• • Proper sealing with strong packing tape
• • Clear and accurate labeling

3.3 Address Accuracy

Customers must provide accurate and complete delivery addresses. Additional charges may apply for address corrections, redirections, or failed delivery attempts due to incorrect address information.

3.4 Customs and Duties

For international shipments, customers are responsible for all customs duties, taxes, and clearance fees. Shipments may be delayed or returned if customs documentation is incomplete or if the recipient refuses to pay applicable duties.

4.1 Limitation of Liability

Our liability for loss or damage to shipments is limited to the lesser of the actual value of the goods or the maximum coverage amount specified in your service agreement. We are not liable for indirect, incidental, or consequential damages.

4.2 Insurance Options

Basic coverage is included with all shipments. Additional insurance is available and recommended for high-value items. Insurance claims must be filed within 14 days of delivery or the scheduled delivery date.

4.3 Claims Procedure

To file a claim for loss or damage:

• 1. Notify us within 48 hours of delivery (or expected delivery)
• 2. Provide photographic evidence of damage
• 3. Submit complete claim documentation
• 4. Retain damaged items and packaging for inspection

5.1 Payment Methods

We accept credit cards (Visa, MasterCard, American Express), debit cards, PayPal, bank transfers, and corporate accounts. Payment is required before shipment unless you have an approved credit account.

5.2 Pricing

Shipping costs are calculated based on package dimensions, weight, origin, destination, and service type. Prices are subject to change without notice. Quoted prices are valid for 30 days from the quote date.

5.3 Additional Charges

Additional fees may apply for: remote area delivery, fuel surcharges, oversized packages, special handling, storage fees, address corrections, and re-delivery attempts.

5.4 Refunds

Refunds are provided for express services that fail to meet guaranteed delivery times. Standard shipping estimates are not guaranteed. Refund requests must be submitted within 14 days of the delivery date. Processing may take 7-10 business days.

6.1 Information Collection

We collect personal information necessary to provide our services, including names, addresses, contact details, and payment information. We use this information solely for shipping purposes and service improvement.

6.2 Data Security

We implement industry-standard security measures to protect your data, including SSL encryption, secure servers, and restricted access protocols. We comply with GDPR, CCPA, and other applicable data protection regulations.

6.3 Information Sharing

We do not sell or rent your personal information to third parties. We may share information with our service partners (carriers, customs authorities) as necessary to complete shipments, and as required by law.

6.4 Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time. Contact us at contact@fedexpresslogistics.com to exercise these rights.